HOW IT WORKS

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• THE APPLICATION PROCESS
  First, read over this page in its entirety so you are fully aware of the inclusions of this program. Then, you may apply for your service or therapy dog HERE. We will warn you that this is a big of a lengthy application, as we have a lot of questions! Be ready to commit at least 20-30 minutes to this application. We also ask that you are candid in your responses to the questions we are asking so that we can fully understand your needs when it comes to adopting a new puppy. We ensure that your privacy will be kept protected. 
  
  After you apply, you'll be re-directed to a page that will allow you to book a phone consultation with one of our puppy professionals! During this call, we will go over your application in detail, ensuring that we are on the same page about each detail of the puppy that you need, from breed, to gender, to size, color, and most importantly...personality! We will use this information and pair it with numerous data points we collect on each puppy, including motivators, kid and dog compatibility, startle scores, and more for the next part of the process...matchmaking!
   

• THE MATCHMAKING PROCESS 
  This is a very important part of our process for every family who adopts a JennaLee puppy, but it will be of paramount importance to those who are looking for a puppy who will be a working dog. During your initial adoption interview, our team will work alongside you to understand the specific needs that your family has in terms of therapeutic or service capabilities.
  
  When your puppy is 7 weeks old, you will receive a personalized video for your family introducing you to the puppy whom we have selected as best for your family based on your needs and the puppy's testing over the last 7 weeks. We put extra care into these matches, and do not take them lightly.
  
  We urge clients who are looking for a working dog to be less particular about coat color, which will give us more freedom to select the puppy with the personality suited to its "job" best.  If allergies are a concern for your family, this will be taken into the highest consideration as well when selecting a coat texture.
   

• VISITS & BONDING
  Bonding is incredibly important for puppies who will be doing therapy and service programs. During your puppy's stay during our pre service or therapy training, we will ask that you mail us a few items of clothing that you have worn regularly, that smells like you. That's right...the smellier, the better! So wear a shirt you don't mind getting rid of during your next workout, and mail it to us. Your trainer will use it i your puppy's kennel or during their training. Because dogs are so strongly scent-oriented, this will make them more comfortable with you and able to bond more quickly with you when they do arrive home.
  
  Additionally, because bonding is so important for these puppies, you will be invited to come and visit with them and spend the day with them during their stay in training! Our beautiful city of Charleston, SC is temperate year-round and is incredibly dog friendly. You and your puppy will have a great time bonding, and you'll be able to spend time getting to know their commands alongside your puppy's trainer. 
   

OTHER DETAILS

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• After we have matched you with the perfect puppy for you, we will go over any questions you may have and then assign your puppy a trainer based on trainer availability to meet the needs of the client and puppy. 

• Your puppy will graduate our early socialization program including Puppy Culture (our daily socialization program from birth-8 weeks) and begin training at 8 weeks of age. Then graduate formal training and come home at 24 weeks (6 months) of age.

• Living with one of our experienced trainers 24/7 for 20 weeks, focused on the needs of the individual whom the puppy will be serving.

• Individual updates and report cards from our trainer every week - including photos and videos of your puppy's progress. You will also get reports on your puppy's progress with their therapy or service work. 

• FREE DELIVERY within 4 hours of our facility in Charleston, SC. 

• Prior to your puppy's arrival home, you will get a transition guide to help your puppy transition into your home flawlessly. This will include a video of the commands your puppy knows and how to get them to be obedient to that, as well as a written guide and schedule for their daily activities.

• To assist with the transition into your home after your puppy graduates, you will be asked to schedule a zoom session with our head trainer prior to your puppy's arrival home. Please expect some transition issues with your puppy in the first few weeks as they are still a baby. This session is meant to assist you as your puppy assimilates into its new life with you!

• Price of training is added to the cost of your puppy. Deposits for pre-service or therapy training puppies is $2,500. The full amount for your puppy ($5,000) plus one third of the training minus your deposit ($5,000) is due at the puppy's 7 week birthday when matches are announced. The second payment is due when your puppy is 8 weeks into training ($7,500) and the last payment is when your puppy is 16 weeks into training ($7,500).

• We understand that training never really ends with a puppy! They will need practice and reinforcement until at least 1 to 2 years of age. For those who want their puppy to go through more advanced service or therapy programs for various certifications, they will need to go through that program's course after JLDD's preschool course. We are not affiliated with any other service or therapy training programs. 

• If your puppy is has not met our expectations by the time their graduation date arrives, they will be kept in preschool free of charge until they have satisfied the expectation.